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FAQs

 

Customizations
Can I Completely Customize My Order?
One of the most outstanding aspects of our business compared to others in the industry is that you can completely customize almost any product we sell! We offer thousands of items and products upgrades and add-...
Can I Create a Completely Customized Product?
Our completely custom products are essentially created from scratch and begin at $0, with the price increasing as you add more items.  Due to the large variety of items that we carry, it is impossible for us to list them all underneath...
Can You Add Our Branding or Greeting Cards?
For special events or corporate orders, our products can be customized with specific colours or branded items. To have these items included, the branded items must be delivered to our facilities two or three business...
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Ordering Information
Can I Add a Personal Message and Greeting Card to My Order? Is it Free?
Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card.  While placing your order online, simply select the type of card you'd like to include from the "What Type of Greeting Card?" ...
Can I Place My Order by Telephone, Chat or Email?
You can always place an order by telephone, email or by chat. All of these means of communication are secure.
Do You Send an Order Confirmation?
Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed.
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General Questions
Which Products Are Available Online?
A full range of our products are available online including thousands of upgrades and add-ons.
What Currency Is Used on Your Website?
All prices are in the currency of your country if your location can be determined.
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Substitutions & Out of Stock Products
What Happens If A Product or Item Is Out of Stock or Discontinued?
From time to time, substitutions may be necessary to fill an order in a timely manner. Some of the items on our website may be backordered, discontinued or out-of-stock for a variety of reasons -- most of which are beyond our control. &...
Will the Product I Have Ordered Look Exactly Like the One on the Website?
When you place an order with us, you can expect the order to be delivered with either the exact same or similar contents to what are detailed in the product description and/or depicted in the photograph of our website.  As per our substitution policy...
How Quickly Should the Gourmet Foods in My Delivery be Eaten?
Gourmet food will be best if eaten before the best-before date or slightly thereafter. Many items will last much longer than the best-before date but quality may decrease. Please call, email or chat with us if you have a question about a specific item...
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Perishable Items
Shipping Fresh Fruit, Cakes & Baked Goods, Flowers, Fresh Cheese, Chocolate Dipped Strawberries & Other Perishables
Chocolate dipped strawberries, fresh cheese, fresh fruit, baked goods, and flowers are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have fresh fruit, fresh cheese & chocolate dipped...
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General Delivery Questions
Where Do You Deliver To?
We deliver to all cities across Canada, United States and most International destinations (except remote locations).  Delivery dates are entirely dependent on both the destination and shipping methods chosen, all of which are shown to you when...
What if No-One is At Home for a Delivery?
For Local Deliveries - If no one is at home when our driver attempts delivery, our driver will call the recipient to see where they can safely leave the package. If the driver cannot reach the recipient, they will leave a message (if possible) and the...
How Do I Track My Order?
Your order can be tracked by sending a quick email or chat to us or by checking the tracking number that was sent to you by email when you placed the order.
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Our Delivery Services in America
Our Delivery Services – To Recipients Anywhere in the USA
We strive to deliver your packages with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services” in America.  We are pleased to offer Free Delivery Services in the USA and Same Day...
Our Next Day Air Early Delivery Services
Our Next Day Air Guaranteed* Early Delivery Services is on business days by 8:00 a.m. to major cities in the 48 contiguous states and by 8:30 a.m., 9:00 a.m. or 9:30 a.m. to most other cities in the U.S. including Anchorage, Alaska. It is available throughout...
Our Next Day Air Service
Our Next Day Air Delivery Service is guaranteed on-time delivery by 10:30 a.m. to all 50 states and Puerto Rico by noon, 4:30 p.m. or 5 p.m. and to some rural areas by 10:30 a.m., 12:00 p.m. or end of next business day depending on the destination with...
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Same Day Services to New York, New Jersey & Connecticut
Our Same Day Delivery Services – New York, New Jersey & Connecticut
Our Same Day Deliveries Services are money-back guaranteed* hand delivery services and provided by our authorized agents.  When it’s important for a package delivered to its destination today, use our Same Day Delivery&...
Same Day Door to Door Rush
When a package needs to be urgently delivered in New York, New Jersey or Connecticut today, choose from our suite of Same Day Rush options.   1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week for orders placed...
Same Day Delivery
When a package needs to be hand delivered to New York, Connecticut or New Jersey today, choose our Same Day Delivery option.    Our Same Day Guaranteed* Hand Delivery Services to businesses...
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Our Canadian Delivery Services
Our Delivery Services – To Recipients Anywhere in Canada
Our Delivery Services – To Recipients Anywhere in Canada  We strive to deliver your order with excellent service, and flexibility every time. To that end, we offer our “Special Care Delivery Services”. We are pleased to offer Free Delivery Services...
Our Express Services – Next Day Guaranteed
Our Express Guaranteed* Next Day Delivery Service to businesses by 5 pm and residences by 8 pm has an ordering deadline of 2 pm today. If you are eligible for this service, the option will appear checkout on our website checkout. &nbsp...
Our Express 9 AM Service
Our Express 9 AM Guaranteed* Delivery Service by 9 a.m. the next business day has an ordering deadline of 2 pm today. This guaranteed* delivery service is from select points in Canada to&nbsp...
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Free Same Day Delivery Services – Greater Toronto Area & Suburbs
Same Day Delivery Services – Greater Toronto Area
Same Day Delivery Services – Greater Toronto Area  Our Same Day Deliveries Services are money-back guaranteed* hand delivery services. Our Same Day Delivery Services are provided by our drivers and authorized agents.  When it’s important ...
Same Day Toronto Door to Door Rush
When a gift needs to be delivered urgently in the Greater Toronto Area today, choose from our suite of Same Day Rush options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke...
Free Same Day Hand Delivery
When a gift needs to be delivered in the Greater Toronto Area today, choose Our Same Day Hand Delivery option which is available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York...
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Our International Delivery Services
International Delivery Services
We deliver gifts across the globe! Delivery times and costs can vary greatly depending on the destination from 1-7 days. In some cases, if the location is remote, delivery may not be possible. If you would like us to deliver a gift outside of Canada ...
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Refunds, Damages, Cancellations, Claims, Returns
Our Guarantee
We take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and assembly is our priority. Our quality control department carefully inspects your order prior to shipment and&nbsp...
Items Damaged in Transit
If your recipient suspects a package has been damaged in transit, please have them inspect the delivered goods and notify us by email or chat of any damage within five business days of the delivery date. By email or chat, provide...
Damage Inspections
We retain the right to inspect any delivery that is the subject of a damage claim. If we request that the customer retain the delivery and packaging for inspection, the customer shall retain the delivery and packaging for inspection us for a period of...
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Our Special Services & Administrative Charges
Administrative Charges
We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us
Address Correction
An additional $10 charge may be applied per piece where the recipient’s address is incorrect, incomplete or illegible. Additional redelivery charges may also apply.
Hold for Pickup
Where a recipient is not available to accept a delivery attempt by one of couriers, the delivery may be held at an authorized location for in-person pickup. Deliveries held for pickup will be held at the authorized location up to five business days. ...
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Club Memberships – Returns, Damages & Cancellations
Returns & Cancellations
Due to the perishable nature of most of the items in our club memberships, we are unable to accept returns for club memberships under any circumstances or process refunds. All claims for damaged, spoiled, or missing shipments must be made within 5 days...
How Long Will It Take to Receive My First Delivery?
Depending on your location, your first club delivery can take as few as one day but up to five days to arrive. If the delivery is an urgent gift, we may be able to deliver it today if the...
Will I Receive a Tracking Notification?
You will receive a tracking notification via email once the club delivery is enroute with the local carrier in your area. 
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