FAQs

 

Delivery & Shipping
What Time Will My Order Be Delivered?
Local deliveries are scheduled to occur anytime between the hours of 12:00 pm and 8:00 pm to residences, and 12:00 pm and 5:00 pm for businesses.  In addition to Same Day and Next Day delivery, we also offer special delivery services to some local...
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Delivery Services
Do You Offer Free Shipping?
Yes! We do offer free shipping on qualifying orders. To qualify for Free Delivery in Canada a minimum purchase of $100 CAD (before taxes) is required per delivery location. To qualify for Free Delivery in USA a minimum purchase of $60&...
Where’s My Tracking Number?
When your box goes out each month, we'll send an email the email address we have on file with your tracking number. If you don't see that, you can always log in to your account and see your most recent tracking number on your account page.&nbsp...
How Long Does It Take To Process My Order? 
We process all orders within one hour of receipt of payment during normal business hours unless otherwise requested. 
What Shipping Services Do You Offer?
We use a suite of delivery services to meet your needs, including CANPAR, FedEx or UPS. Basic ground delivery with any of these services takes approximately 3-9 business days depending on the order’s final destination. Rush and Same-Day...
My Tracking Number Isn’t Showing Up/Hasn’t Been Updated 
If you haven’t received a tracking number from us, it may take a day or two to update, as we are constantly waiting on details from our carriers. Not all packages get scanned at every location, but we are confident you will get your order. 
Do You Ship Internationally? 
Right now we are only able to send our gifts out to customers in the USA and Canada. We are currently and constantly expanding our business, so make sure to keep your eyes peeled for international announcements. 
Am I Able To Receive My Order On The Same Day I Place It? 
If your gift needs to be delivered across the city today, choose from our suite of Same Day options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord...
It Shows That The Package Has Been Delivered, But It Isn’t Here? 
Before contacting us, we suggest that you verify your shipping address on your confirmation email, as well as check around the outside of your home, as the carrier might have placed it in a safe and secure spot. We also suggest checking with your local...
What If No One Is Home When The Delivery Is Made? 
For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a message (if possible...
Can You Ship Fresh Fruit? 
Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly. For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped...
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